Quality Policy

Gorenje produces and sells products and services offering long term assurance of company’s efficacy incorporating the company into the circle of world-wide known companies being recognised for their prosperous performance, market orientation and sound quality.

Basic principles are the following:

  • Quality is the creator of the future, reflecting itself in all elements of our operations;
  • Our products and services meet the requirements and expectations of our customers throughout the entire life cycle;
  • With our customers and users we are building long-standing partnership and co-operation;
  • The management of defined processes is target oriented and efficiency measured ;
  • By reengineering business processes the competitiveness of business system is boosted;
  • With up-to-date development methods the needs of our customers are followed and competitiveness built.
  • Source of our power are proficient, motivated and loyal employees;
  • We are realising the philosophy of continually learning company;
  • The principle of continual progress is reflected in our approach to the improvement of quality management system ;
  • Suppliers are our partners and good co-operation with them is an important element for quality improvement;
  • In development and manufacture of all products we act according to the targets set and environmental management policy;
  • Satisfaction of consumers throughout the entire period of product use is provided with integral servicing system.